Terms of Service

1 January 2026

Welcome to kr8iv.io (“Site”). These Terms of Service (“Terms”) govern your access to and use of the Site, including any content, functionality, and services offered by Kr8iv Sdn Bhd (“we,” “us,” or “our”). By accessing or using the Site, you agree to comply with these Terms. If you do not agree, please refrain from using our Site.

This agreement is governed by Malaysian law, including the Personal Data Protection Act 2010 (PDPA) and the Communications and Multimedia Act 1998. We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date,” and your continued use of the Site constitutes acceptance of the revised Terms.

1. Scope of Services

We offer a range of services, including:

  • Creative Media Solutions: Branding, content creation, production, and design.

  • Technology Solutions: AI, blockchain, web development, and cybersecurity.

  • Training Programs: Corporate, institutional, and individual training.

  • E-Commerce Services: Product sales, subscriptions, and payment processing.


Certain services may require you to agree to additional terms specific to those services. In such cases, the additional terms will prevail in the event of a conflict.

2. Eligibility

By using our Site, you represent that you:

  • Are at least 18 years of age or have parental consent if younger.

  • Have the legal capacity to enter into a binding contract under Malaysian law.

  • Are not prohibited from using our Site under any applicable law.

3. Account Registration

3.1 Creating an Account

To access certain services, you may need to create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account and password.

 

3.2 Account Security

You must notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage resulting from your failure to comply with this security obligation.

 

4. Payments and Billing

4.1 Pricing

All prices for services or products are listed in Malaysian Ringgit (MYR) unless otherwise stated and are subject to applicable Sales and Service Tax (SST), if any.

 

4.2 Payment Methods

We accept payments via credit/debit cards, online banking, and other methods specified on our Site. Payments are processed securely in compliance with Bank Negara Malaysia regulations.

 

4.3 Refunds

Refund requests will be considered on a case-by-case basis and in accordance with our Refund Policy. Non-refundable services or products will be clearly indicated.

 

5. Use of Site and Services

5.1 Prohibited Activities

You agree not to:

  • Violate any applicable Malaysian laws or regulations.

  • Engage in unauthorized access, data mining, or security breaches.

  • Distribute viruses, spam, or any other harmful code.

  • Misrepresent your identity or affiliations.ices or products will be clearly indicated.

 

5.2 Compliance

You are responsible for ensuring that your use of the Site complies with all applicable Malaysian laws, including but not limited to the Communications and Multimedia Act 1998.

6. Intellectual Property

6.1 Ownership

All content on the Site, including text, images, videos, and software, is the exclusive property of Kr8iv Sdn Bhd and is protected by the Copyright Act 1987 of Malaysia.

6.2 License

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for personal or business purposes in compliance with these Terms.

7. Privacy and Data Protection

Your use of the Site is also governed by our Privacy Policy, which complies with the Personal Data Protection Act 2010 (PDPA). By using our Site, you consent to our data practices.

8. Termination of Services

To the fullest extent permitted by Malaysian law, Kr8iv Sdn Bhd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its services.

9. Limitation of Liability

You agree to indemnify, defend, and hold harmless Kr8iv Sdn Bhd, its affiliates, directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Site, or your violation of these Terms of Use.

10. Indemnification

To the fullest extent permitted by Malaysian law, Kr8iv Sdn Bhd shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site or its services.

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of Malaysia without regard to its conflict of law provisions.

11.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts of Malaysia for any disputes arising out of or relating to these Terms.

11.3 Alternative Dispute Resolution

Before pursuing legal action, you agree to attempt to resolve disputes amicably through negotiation or mediation in Malaysia.

12. Force Majeure

We are not liable for any failure to perform due to causes beyond our control, including but not limited to natural disasters, internet outages, governmental actions, or strikes.

13. Compliance with Malaysian Laws

You agree to comply with all applicable Malaysian laws and regulations, including:

  • Personal Data Protection Act 2010 (PDPA)

  • Communications and Multimedia Act 1998

  • Copyright Act 1987

14. Miscellaneous

13. Compliance with Malaysian Laws

  • Severability: If any provision of these Terms is found to be unenforceable under Malaysian law, the remaining provisions will continue in full force and effect.

  • Waiver: Our failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.

  • Entire Agreement: These Terms, along with our Privacy Policy, constitute the entire agreement between you and Kr8iv Sdn Bhd.

15. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

Email: connect@kr8iv.io
Call or WhatsApp: +6.03.3099.33.22

Address: Kr8iv Sdn Bhd,
D1-05-03A Tamarind Square,
Persiaran Multimedia, Cyber 10,
63000 Cyberjaya, Selangor, Malaysia.

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